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TRAI extends deadline for stakeholder comments on UCC paper

October 12, 2017

The Telecom Regulatory Authority of India (TRAI) has extended the deadline for submitting comments and counter-comments for its recent discussion paper on ways to improve the redressal system for dealing with unwanted calls and pesky messages.

The revised deadlines for comments and counter-comments are November 9, 2017 and November 16, 2017 instead of the earlier October 12, 2017 and October 26, 2017. This move has been made after requests from stakeholders and industry associations were received.

According to TRAI, the current redressal system has failed to curb unwanted calls and messages.  The discussion paper on Unsolicited Commercial Communication (UCC) outlined more than two dozen questions aimed at creating systems for registration of tele-marketers and to make complaint redressal more robust, efficient and less time-consuming.

While the issue of pesky messages and unsolicited calls is being looked into since 2007, the first regulation came only in 2011. It was aimed at helping users identify such messaging. Telemarketers were directed not to send messages, even to consumers who had not opted for receiving such messages, between 9 pm and 9 am.


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