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Improving mobile customer retention through multi-dimensional analysis of quality of experience: A whitepaper by Analysys Mason for Viavi Solutions

March 10, 2016

Analysys Mason has come out with a whitepaper for Viavi Solutions titled “Improving mobile customer retention through multi-dimensional analysis of quality of experience (QoE)”. The whitepaper discusses the multi-dimensional QoE approach and presents example use cases that demonstrate the value of this approach for communication service providers. The use cases discussed in this paper are- assuring QoE for voice over LTE, targeted RAN optimization based on geo-location, application and financial metrics, device-aware heterogeneous network optimisation, and assuring QoE for video.

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